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Showing posts with label OnStar. Show all posts
Showing posts with label OnStar. Show all posts

Sunday, October 23, 2011

OnStar's Privacy Dust-Up: It's Over, and Didn't Apply to OnStar FMV

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AppId is over the quota
OnStar's Privacy Dust-Up: It's Over, and Didn't Apply to OnStar FMV

My latest Technologizer column on TIME.com is about OnStar FMV, the first version of the car safety-and-information service available as an aftermarket add-in for most cars, cleverly built into a rear-view mirror. When I shared the story on Twitter, Facebook and Google+, I heard from some folks who said FMV sounded neat. But a few said they were disgruntled with OnStar over privacy issues, and therefore weren't interested.

What they were referring to was a kerfuffle that cropped up late last month. GM announced it was making changes to OnStar's privacy policies that would allow it to continue to use the GPS incorporated into OnStar hardware to track a car even if its owner had canceled OnStar service. The company said it reserved the right to capture information such as a car's speed and location, and then sell that information, aggregated and anonymized.

(MORE: Creepy: OnStar Will Track You Whether You're Subscribed or Not)

People weren't happy with this new wrinkle. So much so that GM quickly reversed course and decided not to give itself the right to track OnStar-equipped vehicles after service had been canceled. (It does track cars that have OnStar enabled: In fact, that's the whole point of the service, which uses this information for driving directions and to send help in case of emergencies.)

A GM representative told me, incidentally, that the new privacy policy never applied to OnStar FMV in the first place.

Bottom line: If you're intrigued by OnStar FMV but alarmed by the idea of GM monitoring you after you drop the service, you don't need to fret. Unless you're a privacy absolutist and wish to eliminate all possibility of GM or anyone else spying on your location. But if you are, you don't want GPS in your car, period. In fact, you don't want to carry a GPS-enabled anything.

I wonder how many people refuse to carry a modern smartphone on such privacy grounds?

MORE: Magic Mirror: GM Brings OnStar to Non-GM Cars



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Tuesday, September 27, 2011

TECHNOLOGY, Senator Calls for Investigation into OnStar Policy Changes That Affect Customers' Privacy

Popular navigation-system OnStar, which offers in-car tracking and navigation information, has been blasted for its new privacy policy by U.S. Senator Charles E. Schumer.
U.S. Senator Charles E. SchumerSchumer, D-NY, is calling for an investigation by the Federal Trade Commission into last week’s policy changes by OnStar. The company recently reserved the right to compile and sell information about drivers’ habits, and also announced it would track users even after users discontinue the service--unless a user explicitly opts out.
“By tracking drivers even after they’ve cancelled their service, OnStar is attempting one of the most brazen invasions of privacy in recent memory,” Schumer said in a written release.
[READ: OnStar Developing Mobile Apps for Chevy Volt]
OnStar claims that customer’s rights have not been violated and that customers have been fully informed of the changes. Customers who tell OnStar they don’t want their data collected can still have the tracking disconnected. OnStar also says that, while it has reserved the right to sell customer data, it has no plans in the works to do so.
In a letter to OnStar, Schumer said the policy changes violated an implicit trust between consumers and the company that the personal data that OnStar collected would be protected. Schumer wrote: “More troubling, it is a violation of which many may not be aware; a reasonable consumer would assume that when they terminate a service, they will no longer be monitored by the service provider. “
Schumer called on the FTC to investigate if the policy changes are an unfair or deceptive trade practice. Schumer also wrote an open letter to OnStar executive Linda Marshall to urge her to reconsider the changes.
Schumer has made tech security a focus of many of his recent announcements. For now, however the OnStar changes seem here to stay. OnStar is owned by General Motors and has more than six million U.S. customers who could be affected by the changes.