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A Spanish-brochure for Cingular phone information is displayed in a Cingular in Elmhurst, ill. Cingular announced in 2006, that it was 420 of their operations to "a bilingual approach," conversion with English and Spanish and payments telephone options and bilingual staff.
A weekend in East Los Angeles, children, what they do everywhere else - play, hang in restaurants. But many of them have adult responsibility immigrants in this neighborhood. Fifteen-year-old Gonzalo Cruz says that his parents him dependent on online help.
"Look if you need a place, such as an appointment with the doctor, I show them," says Cruz. "Computer right now, in our country, they are only in English." "They have to use them, that a certain way, and they do not learn to do, when they were little."
Thirteen-year-old Cassandra Flores helps parents to pay the bills online.
"Yes, many children from the school do the same," Flores says. "It fills a very important role because you help your parents with much work and [pressure] understanding."
Of course it is not uncommon that the younger generations to help adults with strange and sophisticated new technology. But when you add to the language barrier, that help a crucial family responsibility. Vikki studied how Katz, Professor at Rutgers University, to help immigrant children of their parents with technology.
"A lot resources immigrant families need are online, and sometimes they are only online," says Katz - things like visa forms and applications of the school and important everyday things, too, such as a local business to find.
A Spanish speaker in Los Angeles in search of an orthopaedic surgeon can Google.com in English and enter in the "Oficina Ortopedista Los Angeles." Top results in Madrid.
"There is no excuse for us to do a better job with this," says Trystan Upstill, engineer at Google.
Upstill says, that this is an issue all over the world. There are a lot of Turkish speakers in Germany, for example, who have to find a hard time, what they need. But right now, if you look, in Spanish, it is difficult to guess, that you want, an orthopedic surgeon in the U.S. Upstill says, to determine that Google must be particularly high number of combinations for Google.
"It is clear that you too very scalable algorithms for native speakers in a particular country not only manage to build", Upstill says. "It is a difficult issue, and we are always on the look, how we can do a better job here."
Now it is the responsibility of bilingual children to pick up the slack.
On a Saturday at the Perez budget close to Los Angeles Pedro Perez asked his 17-year-old son to look up details of the footballer Lionel Messi. Pedro sees shoulder of his son Victor as Victor reads aloud from his Smartphone. Victor helps his father and mother Violeta, with everything, what online, looking for work to find forms of local shops and news.
"If we need to see something on the Internet," Violeta Pérez says "he finds it." If we go somewhere, he finds the instructions. If we have to go to work, we need to get it quickly. "He helps the business with the House that we rent."
It is a great responsibility for a teenager. But online help is only an extension what children have long done immigrants. Recently Victor was on the way to a party, if some relevant information received his mother over their home.
"I had to take them for what we had to do, and I simply do not go on the lawyer" says Perez. "I stayed with her." "I have our family sense not really because more important than a party."
Victor's parents have cannot afford access to the Internet in their home, and they computer. But until you can use these devices, which use same way can speak English to children such as Victor the closure of the gap language - and the digital divide.
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